Algemene voorwaarden

General terms and conditions of sale

Company details

supermerci BV
Jules de Cocklaan 70, 9050 Gent, Belgium
hello@supermerci.be
VAT number: BE1037.524.866
Company number: BE1037.524.866

Article 1 – General provisions

The e-commerce website of supermerci BV offers its customers the possibility to purchase products online. These General Terms and Conditions apply to every order. By placing an order, the Customer expressly accepts these Terms and Conditions.

Article 2 – Price

All prices are in euros, including VAT. Shipping costs are stated separately before completing the order.

Article 3 – Offer

Obvious mistakes or errors in the offer are not binding on supermerci.

Article 4 – Online purchases

An order is final upon receipt of the order confirmation by email. Payments are processed via Shopify Payments (Visa, Mastercard, Bancontact).

Article 5 – Gift cards

Valid for 12 months from the date of purchase. Not redeemable for cash.

Article 6 – Delivery

Delivery times are indicative. supermerci is not liable for delays caused by the carrier. The risk passes to the Customer upon physical possession.

Article 7 – Retention of title

Items remain the property of supermerci until full payment has been received.

Article 8 – Right of withdrawal

The Customer has 14 calendar days after receipt to withdraw. Returns via the Sendcloud returns portal. Return costs are borne by the Customer. Refund within 14 calendar days of receiving the return, excluding shipping costs.

Article 9 – Warranty

The statutory conformity warranty applies.
Report defects via hello@supermerci.be.

Article 10 – Customer service

Available via hello@supermerci.be

Article 11 – Privacy

supermerci complies with the GDPR. See our Privacy policy.

Article 12 – Cookies

More information via the cookie banner on our website.

Article 13 – Severability

Invalid provisions do not affect the validity of the remaining terms.

Article 14 – Changes to these terms

The most recent version is always available at supermerci.be.

Article 15 – Applicable law and disputes

Belgian law. Competent courts: the place of residence of the Consumer.
ODR platform: ec.europa.eu/consumers/odr.